Hi friends! Yay, you’re here and we are so excited to continue sharing some of our favorite things with you about our friends at Goodshuffle Pro. Last week we talked to Karen Gordon about How Goodshuffle Pro Empowers Your Sales (it was really good)!
In today’s episode, Cam sat down with Colin Connor, the Customer Success Lead at Goodshuffle Pro, and how he works with vendors to grow their businesses and reach their goals by sharing actionable insights and tracking benchmarks for their progress. This software has so many incomparable features that you will not find elsewhere, and we are excited to share these with you! Join us on today’s episode.
Colin Connor has worked with events industry entrepreneurs for over half a decade. As Customer Success Lead at Goodshuffle Pro, he works with vendors to grow their businesses and reach their goals by sharing actionable insights and tracking benchmarks for their progress. Colin ensures that the companies and small businesses that are utilizing Goodshuffle Pro’s software are continuously maintaining the stats and data they are looking for to keep their business running and successful. With Colin’s diverse background, he continues to work with customers to make sure that they are getting the best posible results and use from Goodshuffle’s software. While there are a ton of videos about this amazing software, Colin is the guy who can help lead you down the right path to customizing and creating the platform that best caters to your business.
Picture this, have you ever jolted out of bed before because you realized that you may have double booked a rental item for two jobs or events? Or what about you got a last minute email requesting an additional item for a next day event? You think that item is available, but when you check on it, it actually isn’t! This is where Goodshuffle Pro can come in handy. You have a beautiful lounge that is going out on a job, but you may have another client who wants a similar style or a few of the same pieces for their event that happens to be on the same day. While you may not have the quantities to make that happen, having this inventory count inputted into your Goodshuffle Pro software would help you manage that inventory and alert you if that item is already out on another order! Double booking this item would probably be so easy to do if you are or were utilizing another software that didn’t actually manage the counts of your inventory.
We used to use multiple software programs (okay, okay….spreadsheets) to keep track of what was out on a job or in the warehouse and honestly, it was so frustrating trying to constantly update it when an item was somewhere. Besides being a clunky process, it was just not a smooth process. There will be no middle-of-the-night, or early-morning surprises, about your orders and if something is available. With our detailed software and real-time notifications, you will actually know what is readily available and not. We want to make sure that you are making informed and smarter decisions based on what you have available and what you can bring to your client’s event. All of the information is handy to you to make sure that you are certainly making the right business decisions.
To continue making those really great business decisions, you have to use the data that you are collecting in a way that is going to continue bringing you revenue and results in your business. Think about it, you’re most likely already collecting your business data through your marketing efforts, so make the smart move and use it in your favor! Data will be the thing that gives you the best skills for decision making vs. the emotions to your decision making. Look at what is set aside and perhaps not bringing in any income right now, or what are you mostly sub-renting right now? Look at what you are spending your money on and make the business decisions from there. Don’t keep sub-renting, look into buying those pieces and stack that revenue in your own business. Understanding the metrics is truly so valuable to your Operations Department.
One of the newest features of the Goodshuffle Pro software is the finance feature. In this feature, you can weigh your numbers and compare what you did last year to the same time this year and see what has fluctuated within your business bookings. Knowing how your numbers have shifted is key to continuously improving your business over the years. This feature is so valuable in that it helps your Operations Department know and understand what inventory is moving well and what is not.
Cam dives into how tedious the process is for managing your inventory in your Operations Department when you are not using software that can do the work for you. Having multiple printouts of the jobs with what items need to be pulled and then having to double check if it needs to be also pulled for another order can feel exhausting and overwhelming. With Goodshuffle Pro’s automated notification system, the software handles those logistical steps for you in that it will actually tell you what is double booked, needs to be automatically pulled, and so much more. This integrated system does a lot of the work for you! Rather than feeling stressed about if your inventory is double booked or overlapped on a job, Goodshuffle Pro can handle that for you.
The best feature that has helped us with having this software is the ability to input our daily delivery routes and Goodshuffle Pro will automatically curate the best and most time-efficient delivery order that will set our team up for success. If we have a truck that has 4 different order deliveries on it, of course, we consider the time of each event, but what makes the most sense driving-wise? Goodshuffle Pro automatically takes care of that, and that feature alone is worth having the software for.
Much like all of the advanced features of Goodshuffle Pro, the features dive even further into being able to manage customizations with each contact that you add to your database. If you know that a certain hotel requires a certain code for entry, you can simply plug that into their contact in the software so when you add them as a vendor for another order, that key detail is automatically added and saves you a step for your operations team possibly reaching out to the sales team.
You can also have your warehouse crew added so that they can edit the order from a backend perspective. If the sales crew books a job, they can see that a certain item or lounge delivery may require a certain amount of help or an add-on for additional services needed rendered depending on the job or load. Having internal-only notes so that your sales and operations team can work together for the betterment and success of your business is truly key to continuously getting the job done.
Okay, so we have talked all about why we love Goodshuffle Pro and you may be wondering what else we could possibly say. We want to close out this episode with some of the top features that we not only love but make workflows for our Operations team, seamless. The software has the capability to have automated email flow templates that ask all of the nitty gritty questions about your event and will save you so much time in the long run. The details, if in the order already, can automatically pull from the order and fill in the blanks. You can send this information to the client, and then confirm with them that the times and details are correct.
We hope that you are loving this series and are finding some useful information as we continue the conversation with Goodshuffle Pro. Next week, we are wrapping up the series with Mallory on the team and talking about Marketing! Be sure to join us, friends!
Raven Scott | Podcast & Marketing Coordinator
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